Support

Write to support@desert-connect.com. Please say which device and system version you are on, and what happened — it makes the answer faster.

The connection does not come up

iOS asks once for permission to add a VPN configuration; if that prompt was declined, the app cannot connect. Remove the configuration in Settings → General → VPN & Device Management and connect again. On Android, the system asks the same once; if it was declined, connect again and allow it, and check that no other VPN app is set as always-on in Settings → Network & internet → VPN. If a particular location fails, try another one: some networks block some servers.

Managing the subscription

The subscription lives in your store account, not in the app. On iPhone and Mac open Settings → your name → Subscriptions; refunds are handled by Apple. On Android open Google Play → Payments & subscriptions → Subscriptions; refunds are handled by Google. Deleting your account in the app does not cancel the subscription.

Moving to another device

Sign in with the same account and the subscription follows you. If the device limit is reached, the app shows the devices that are signed in and lets you sign one out.

Deleting your account

Settings → Account → Delete account removes the account and its devices. If you no longer have the app, write to us from the email address of the account and we will delete it. Cancel the subscription separately in the App Store or Google Play if you no longer need it.